Contacting Us in Emergency Situations
In the event of a medical emergency CALL 911
To ensure you receive your supplies without interruption or delay in emergency situations we have enacted a policy to meet your needs while ensuring the safety of our clients and staff. To ensure you receive your supplies without interruption or delay in emergency situations we have enacted a policy to meet your needs while ensuring the safety of our clients and staff.
In the case of an emergent event that could cause interruption of services, such as natural disaster or inclement weather, Management and Customer Service will attempt to work with clients scheduled to receive a delivery within the specific timeframe of the event to coordinate alternate arrangements, such as early delivery or customer pickup, to ensure supplies can be received in a safe and timely manner. If such an event should occur, deliveries will be prioritized to ensure the health and safety of clients will not be compromised. The prioritization is as follows:
Prioritization of Delivery
1. Urgent orders, clients discharging from a facility
2. Reorder scheduled within 7 days
3. Emergency requests
Inclement Weather
In the case of inclement weather (i.e., severe snowstorm, thunderstorm, hurricane, etc.), deliveries will be pushed up in an attempt to deliver to as many clients as possible before the weather event affects the supply shipment. Clients whose routes will be delivered ahead of time will receive a phone call informing them that the early delivery will take place early due to the inclement weather. You have the option to decline early delivery. Deliveries are prioritized, expedited through carrier at InTouch Med Supply expense.
If you do not respond, or decline delivery and we are unable to confirm the delivery of your products. You agree the delivery will be made as soon as conditions allow.
Emergency Events
A wide variety of emergencies, both man-made and natural, may require InTouch Med Supply to be evacuated or close. These emergencies include: fire, explosion, flood, earthquake, hurricane, tornadoes, toxic material releases, radiological and biological accidents, civil disturbances and workplace violence.
In the case in which any of the above mentioned events occur, InTouch Med Supply will send an automated message to the effected clients in the form of phone call, email or text. Clients will receive the automated notification – within 12 hours of the event informing the client that an event has occurred.
InTouch Med Supply will provide the options available to ensure the continuity of your care including products that you may need.
If you do not respond, or decline delivery and we are unable to confirm the delivery of your products. You agree the delivery will be made as soon as conditions allow.
After Hours Emergency
InTouch Med Supply has personnel available 24 hours a day, 7 days a week. For emergencies occurring after business hours, calls are directed to our live answering service, or on call agent.
When a call is received from a patient/caregiver after hours, we will attempt to resolve the issue on the call. Requested products will be packaged for delivery within the next 24 hours. With consideration of the time of day and patient convenience some products will be delivered within 24hrs.
Call us Toll-Free at:
We’re Here When You Need us. You may contact us at any time, 9:00 am – 5:00 pm EST regarding any questions or problems with product or service; you may slso contact us afterhours.