Reordering & Customer Satisfaction
To Reorder Supplies Call us Toll-Free at 1-888-412-0370
If you have a continual need for supplies we will contact you prior to your scheduled reorder date. We must confirm with you before sending your reorder. Our Friendly reminder service will contact you 14 days in advance of your scheduled order.
If you have a change in supply usage, insurance or any of the following reasons, please contact us as soon as possible so we may make reasonable accommodations to prevent interruption of your care.
Hospitalization or Skilled Nursing Facility
Home Health Episode or Visiting Nurse
You received supplies from another supplier
Outstanding unpaid balance
Direct Pay
If you request an item or supply which is not covered by your insurance, we will provide it but may request payment before delivery. We accept payment by check, money order, MasterCard, Visa, Discover, American Express & Flexible Spending Account Cards.
Returns & Exchanges
InTouch Med Supply offers a 100% Satisfaction guarantee. Products (with the exception of
Vacuum Erection Devices, which are not returnable) may be returned or exchanged up to 30 days after delivery providing the product is defective, incorrect item, quantity or any other acceptable reason. Product must be in the original packaging, unopened and in resalable condition.
Please call us Toll Free at 1-888-412-0370 and we will issue a return authorization number for replacement or exchange. Returns without a valid authorization number will not be accepted.
100% Satisfaction Guarantee
If you request an item or supply which is not covered by your insurance, we will provide it but may request payment before delivery. We accept payment by check, money order, MasterCard, Visa, Discover, American Express & Flexible Spending Account Cards.
Warranty
Information will be provided for all products that carry a manufacturer’s warranty. InTouch Med Supply will notify all Medicare beneficiaries of the warranty coverage, and we will honor all warranties under applicable law.
InTouch Med Supply will repair or replace, free of charge, Medicare-covered equipment that is under warranty. In addition, an owner’s manual with warranty information will be provided to beneficiaries for all durable medical equipment where a manual is available.
Financial Assistance Policy
We value you as a client and we recognize paying medical bills can sometimes be a challenge. With InTouch Med Supply you never have to choose between receiving needed medical care or paying a bill. If you have a financial concern, please contact us and a dedicated billing specialist will work to personalize a plan that fits both you and your budget.
Defective, Missing or Damaged items
Please inspect the package and contents upon receipt to ensure they meet your expectations. Please contact us within 7 days of receiving your order to report any missing, incorrect, defective or damaged items.
Dedicated Client Specialists
Nurse Supoort
